🔥 Laser back glass removal. We match or beat any written quote. 📞Call 469-954-7136

Frequently Asked Questions

General Questions

Absolutely. If you bring your iPhone in, a technician will perform a diagnostic service once we receive it and call you with a quote before beginning any work.
Most iPhones are repaired within 1-2 hours depending on the issue or damaged.
Yes! Alpro Phone Repair uses the highest quality repair parts on the market…period! This means that your iPhone is repaired with a new, high-quality part and not a low-quality refurbished part.
Repair costs vary from phones damaged and are determined by the cost of the part plus the labor involved. We quote all repairs up front and will honor our quotes. We will always inform you before we do additional repairs and get your pre-approval. We believe in transparency and no surprises!
Yes, we do offer a discount for multiple repairs. Please stop by our store or contact us for an accurate repair quote on your device.
No appointment is necessary. However, if you are on a tight schedule or traveling to us from a distance, we strongly suggest setting an appointment. Calling ahead for an accurate wait time is recommended.
Yes, any non-responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced, is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered and we will do our best to diagnose it.
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
All of our repairs come with a lifetime warranty. Conditions apply. Example: Q: I broke my screen after I got it fixed, is that covered? A: No, the screen warranty is voided do to damage. We only cover the parts that we replaced during the repair. Any water or physical damage is not covered.
We repair a lot of Apple devices ( iPad, iPhone, S5, S4). The most common repair we do is the glass screen replacement on these devices.
Yes! You can get colored glass on various models of the iPhone. Common colors are blue, red, green, purple, and pink. Call to inquire about prices and availability. We can special order in some cases.

Security Questions

We know how important these things are to you and want you to know that your data is in safe hands. We rarely (almost never) have issues regarding data loss, however it is recommended that you back your device up if possible before you bring it in. If you need help backing it up, feel free to call us and we will help you out.